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Return Policy

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When can I return the product received from Kotalive?

You can return the product if:
You received a faulty/defective product
You received a physically damaged product
The product is different from description on the website
Is there any item not eligible for return/replacement?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
Items that have been worn/washed/soiled
Innerwear, lingerie cannot be returned on account of hygiene
Products which were sold as combos/sets, are not eligible for return/replacement as individual items
Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
In case of branded electronic items, brands’ return, repair and replacement policy will apply

What are the Terms and Conditions for return/replacement?
Products must be in their original condition
Only unused, unaltered, unsoiled products with their original tags will be accepted
Brand packaging should be intact
If the product value is less than Rs. 1000, amount will be refunded in SD cash which can be used in parts or fully in the next 1 year
Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same
Replacements will be made basis availability of that product on the website

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